Level 2 Deskside Technician

At 

, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified L2 Deskside Technician to join their team onsite in Denver, CO and provide end-user support.

Duties and Responsibilities:

• Primary desktop support for windows operating system, mobile device, and video conferencing systems
• Ensure consistent processes, procedures and technologies are utilized across client’s enterprise environment
• Identify and initiate resolutions to client problems and concerns associated with office automation equipment, hardware and software to the client's satisfaction
• Provide second level support to the Help Desk Analyst and respond to problem tickets in a timely and efficient manner
• Coordinate and install desktop equipment and software according to department standards and procedures as needed
• Understand and follow direction provided by leads and managers of different client products and towers
• Document recurring issues in the client knowledge Base
• Document in detail case status and tasks / work completed with end users in the client ITSM system
• Follow the client critical incident process
• Follow client required safety protocols and complete regular trainings on safety and compliance

Skills and Qualifications:

• High school diploma or equivalent is required
• BS or BA degree in computer science, business administration or related field is preferred
• Strong troubleshooting skills required
• Familiarity with existing operating systems is required
• Experience with MS Office applications suite is required.
• Excellent in person, oral, telephone and written communication skills.
• Minimum 3+ years of personal computer experience or combined experience and be proficient in supporting the following technologies:
  • Mobile device management experience and mobile web apps
  • Experience with Windows operating system advanced troubleshooting
  • Microsoft Office 365 support, advanced troubleshooting
  • Hardware troubleshooting with the ability to pinpoint hardware vs. software issue
  • General knowledge / troubleshooting for Networking
  • General knowledge of Microsoft Intune
  • Printer support
  • Video Conferencing system support
  • Understand and troubleshoot Azure MFA
  • Desktop imaging
  • Strong customer service skills required

 
Core Skills:

• Demonstrated strong analytical and problem-solving skills
• Able to analyze given situations, develop mental models of complex problems, and identify and recommend approaches to solving them
• Demonstrated ability to develop and communicate a compelling business case for use of IT through strong understanding of client business drivers and opportunities
• Demonstrated ability to see the bigger picture, denote how processes / tools will impact other processes / tools
• Ability to communicate with transparency the impact and risks as well as think creatively within defined constraints
• Influence geographically and dispersed colleagues
• Build alignment using an inclusive, collaborative style
• Ensure results are obtained and shared with colleagues at various support functions and regional sites
• Strong collaboration across multiple management levels and organizations
• Liaison and collaborate with cross functional teams
• Ability to learn and understand new technology and skills quickly
• Ability to react to and act upon feedback
• Must be a team player

Preferred Skills and Qualifications:

• Microsoft Certified Professional
• Microsoft Certified Technology Specialist

 
 
Wage Range:  

The hourly rate for this position is between $21.00 - $33.00per hour.  Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. 
 
Benefits:
 
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.
 
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
 
W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.


™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer.  We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business.  For more information, visit .