Field Service Technician

At

, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.

Our client has a brand new opportunity for a Field Service Technician to join their team onsite in Rome, NY and provide unparalleled technical support. This Technician will travel within a radius of 50 to 125+ miles daily, depending on the area and specific route, and is required to have a valid driver’s license.

Duties and Responsibilities:

• Provide support on IT / Data problems
• Track and monitor issues, provide notes and feedback and be consistent with documentation
• Understand AC / DC and backup power concepts
• Manage triage, troubleshooting, and resolution to client scope on IT equipment
• Document efforts, issues and resolutions, close cases / tickets daily

 
Skills and Qualifications:

• Minimum 1+ years of technical support experience
• CompTIA A+ (Required)
• Net+ CompTIA certification preferred
• Familiar with various operating systems (e.g., Windows OS, OSX, Linux / Unix)
• Insight to POS, PC, Printers, Thin Clients, AP's, Servers, Network switch equipment
• Experience desired in copper and fiber cabling and various terminating connectors
• Exceptional customer service skills
• Must be self-motivated and have the capability to complete projects ahead of schedule
• Excellent time management and reporting skills
• Will occasionally work at heights of 20' to 25', lift equipment training provided
• Must be able to lift 25 lbs.

$18.00 - $22.00 per hour
 
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **™ Supports Equal Employment Opportunity** ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .