Level 2 Technician

At 

, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.
 
Join our client in a Level 2 Technician role onsite in Syracuse, NY. The ideal candidate must have experience with Windows 10 and 11 as well as ticketing system experience (preferably ServiceNow). The candidate must also have excellent communication and interpersonal skills.  Candidates with manufacturing / warehouse or supply chain environment experience a big plus. Day shift schedule and must be willing to work some OT, ON CALL, and after-hours.

Duties and Responsibilities:

• Deliver a deskside service to the client for support on the laptop / desktop related hardware / software break fix incidents

• Deploy, configure, and support mobile devices, printers, RF Scanners, and standard productivity software, for internal users at the site

• Provide support with the activities related to the configuration and installation of desktops, including patch updates and hardware replacements

• Provide "Smart Hands” support related to the access points and switches based on the SOP (Standard Operating Procedure) provided or as per guided by the client IT team

• Assist client's IT team with network and infrastructure initiatives, including hardware and systems administration

• Participate in the meetings and planning sessions related to the maintenance, upgrade, infrastructure inventory & risk assessment, and disaster recovery related activities at the site

• Take appropriate action in the event of non-compliance with security requirements as guided by the client IT support teams

• Asset tagging and updating asset database based on the SOP (Standard Operating Procedure) provided by client

• Must be able to lift up to 25 lbs. solo and 50 lbs. with a partner

• May be required to walk / sit / stand / crawl / kneel for extended periods

• Must have own vehicle for possible driving to different locations in and around the city  

 
 Wage Range:  
 
The hourly rate for this position is between $18.75 - $30.80 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. 

Benefits:
 
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.
 
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
 
W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.

™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer.  We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business.  For more information, visit .