LOC Support Specialist

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Our client has a new opportunity for a qualified Live Online Classroom Support Specialist to join their team onsite in Boston, MA. The LOC team supports one-of-a-kind virtual classrooms that combine the case method, educational technology, and live, studio-based video production to enhance and creatively advance the teaching, learning, research, and administrative environment.
 
The Specialist plays a vital role in the seamless delivery of live classroom sessions. This position requires exceptional communication skills, flexibility, and the ability to multi-task and prioritize under pressure. Support Specialists must manage real-time technical troubleshooting, participant assistance, and client communications across multiple platforms, often while monitoring several audio sources simultaneously. Flexibility is key, as the role rotates between Lead and Remote Support responsibilities, with variable session times and schedules. This is fundamentally a Tier 1 / Tier 2 help desk support role that emphasizes client interaction, service excellence, and rapid problem resolution. Candidates must be comfortable adapting to dynamic environments, providing white-glove service to high-profile clients, and quickly reprioritizing tasks in response to live session demands while collaborating with other members of the support and program delivery teams.

Duties and Responsibilities:

• Provide live front-line help-desk style computer support
• Manipulate LIVE session controls, manage participant lists, access levels, and create breakout rooms using custom and third-party controls

Skills and Qualifications:

• Ability to communicate calmly and clearly in stressful real-time situations with end-users
• Ability to go above with High-touch, High-value clients
• Ability to work shifted schedules as early at 5:00 AM and as late as 10:00 PM
• Ability to flex and manage work responsibilities and session downtime with an irregular session schedule
• Ability to work collaboratively and seamlessly with other support team members during live sessions to address technical issues

 

Wage Range:
The hourly rate for this position is between $22.50 - $33.00 per hour.  Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
 
Benefits:
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.
 
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
 
W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.
 
™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer.  We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business.  For more information, visit .
 
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