Level 3 Technician

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Our client has a brand new opportunity for a qualified Level 3 Technician to join their team onsite in Chandler, AZ. This resource will be responsible for sustaining factory computing hardware such as WinClients, Remote Operations Center (Windows-based computer) workstations, and factory network components. In addition to computing hardware, physical touch network support will also be required.

Duties and Responsibilities:

• Perform troubleshooting and repairing software and hardware issues on the factory computing equipment. Troubleshooting will take place on the system, module, and component level
• Interface with other computing specialists in IT Networks, Windows, GOS Service Desk, and Process Integration (PI) to troubleshoot complex issues as a team
• Help support parts management; including ordering, forecasting, stocking, and properly disposing of used computing equipment
• Responsible for communication with customers, client technicians, and software / hardware specialists
• Work as part of onsite team maintaining network environments in support of physical touch (Smart Hands) support of Incident and Service Requests
• Provide Incident and Request support by working with remote Level 2 / 3 teams to assist in resolving outages and fixing issues including replacement of cabling or hardware components
• Provide support in assisting data center teams and data center managers in accomplishing daily infrastructure new landings within SLA
• Perform hardware Rack and Stack installations of both Network and Server equipment, cable management, and installation of required network cabling
• Completion of physical cable installations and removal of cabling components, TOR (top of rack) switches, pathway systems (cable tray), move equipment, network gear and related communications infrastructure hardware and materials
• Provide server install support
• Mount servers into the rack in Datacenter
• Connect network cables
• Set up iLO based on document provided
• Perform patching of servers and clients
• Provide Network Physical Touch support

Skills and Qualifications:

• Associate degree or certification in a technology services / technical discipline, or equivalent work experience preferred
• Minimum 3 to 5+ years of technical experience desired
• Technical certifications are a plus but not required
• Windows imaging knowledge
• Intermediate Windows OS troubleshooting knowledge
• Must be able to lift up to 35 lbs. solo
• May be required to walk / sit / stand / crawl / kneel for extended periods
• Ability to work in hot enclosed environments for short time spans required (i.e., data center hot isles)
• Ability to climb ladders and work from heights
• Must be able to work independently as well as in teams of 3 to 4 and be flexible
• Cleanroom experience is a plus
• Must have excellent customer service skills and excellent written / verbal communication skills
• Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily), Windows 10 / 11
• Strong sense of ownership and be willing to take responsibility for factory sustaining as well as supporting projects
• Ability to multi-task and prioritize between multiple factory issues

 
 
 
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **™ Supports Equal Employment Opportunity** ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .