Level 1 Desktop Support Technician

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We are currently seeking a talented Level 1 Desktop Support Technician to join our client’s team onsite at New York, NY. The logistics portion would be 50% of the time. This resource will assist with common user related items and desktop items. They must have standard server and network experience with the ability to troubleshoot common issues and may require senior support remotely for more advanced items.

Duties and Responsibilities:

• Primarily perform PC refresh tasks

  • Monitor user booking site

  • Communicate with end users

  • Assist users with new PC setup

  • Coordinate the delivery of new equipment and recover old equipment

  • Update all associated tracking sheets, Inventory, PC Refresh Tracking Sheets, PC disposal sheets

  • Coordinate with facilities to move larger quantities of equipment between buildings

  • Work with client team to wipe old equipment before disposal

• Assist with user cubical moves across company

• Work with desktop team on ServiceNow tickets

• Responsible for shipping / receiving / inventory control

• Image systems with instruction

• Perform hardware repairs on laptops

• Provide first / second level contact and problem resolution

• Image / reimage laptops

• Provide phone support for software issues using remote control software

• Provide extensive software support for client inhouse developed medical software

• Provide timely communication on issue status and resolution

• Maintain ticket updates for all reported incidents

• Install, upgrade, support, and troubleshoot Windows 7, Windows 10, Microsoft Office 2010, and other authorized desktop applications

• Install, upgrade, support, and troubleshoot for printers / computer hardware

• Perform general preventative maintenance tasks on computers, laptops, and printers

• Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment

• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware / software

 
Skills and Qualifications:

• Bachelor’s degree or equivalent in Computer Science or related field

• Minimum 1+ years of IT experience

• CompTIA A+ certification required

• Experience with Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, helpdesk ticketing systems

• Broad experience of IT with basic understanding of networks and servers

• Must have proven analytical, troubleshooting, and problem-solving skills

• Must have proven ability to multi-task, effectively determine priorities, and meet SLA’s

• Must be adaptable and flexible in a fast-changing industry and work environment

• Excellent communication, relationship-building, and internal customer service skills

• This position requires the ability to work in a project-based environment requiring flexibility and teamwork

 
 
 
$28.00 - $30.00 per hour

We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **

™ Supports Equal Employment Opportunity** ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .
 
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