WorkSpace Technical Support Agent

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Our client is currently seeking a qualified Workspace Technical Support Agent to join their team onsite in Atlanta, GA and provide end-user support. This role will provide essential support to users of the WorkSpace platform, ensuring smooth operations and assisting with system implementations. The ideal candidate will have experience in technical support, user account management, and software troubleshooting, with a strong ability to follow processes and resolve issues efficiently.
 
Duties and Responsibilities:

• User Access Management
  • Add, remove, and adjust user permissions and assignments
  • Reset passwords and manage notification settings
  • Cross-check and modify assignments, release invoices, and reassign work orders
  • Ensure appropriate AP replacements are in place before removing user access
• Spaces Management
  • Combine, split, and edit rentable square footage (RSF)
  • Assign spaces to tenants, resources, equipment, and common areas
• Tenant Administration
  • Add, remove, and assign tenants to spaces
  • Manage tenant user accounts and permissions
  • Investigate and resolve access issues
• Document Management
  • Upload and manage Certificates of Insurance (COIs), invoices, and other attachments
• Accounting Support
  • Provide intake email address information for accounting purposes
• Implementation Support:
  • Import Property and Facility, Accounting, and Preventive Maintenance (PM) templates
  • Review and resolve import errors
  • Activate and assign Preventive Maintenance Work Orders (PM WO's)
  • Define work pools for streamlined task assignment
  • Assist in launching welcome emails for new users

 Skills and Qualifications:

• Minimum 1+ years of experience in technical support, software administration, or IT helpdesk roles
• Strong understanding of user access management and permissions
• Experience working with property management or facility management software is a plus
• Basic knowledge of accounting workflows (preferred but not required)
• Ability to analyze and resolve import errors and software configuration issues
• Excellent communication skills, both written and verbal
• Strong attention to detail and ability to follow procedures
• Ability to work independently and collaboratively in a fast-paced environment

Wage Range:  

The hourly rate for this position is between $22.50 - $36.30 per hour.  Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. 
 
Benefits:
 
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.
 
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
 
W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.
 
™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer.  We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business.  For more information, visit .