Field Service Desktop Support

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Our client is currently seeking a qualified Desktop Support Technician to join their team onsite at Austin, TX. This candidate must be able to travel to Waco, TX.

Duties and Responsibilities:

• Coordinating with facility shipping and receiving for delivery of training equipment to designated space

• Deskside hardware and software support (DSS) service

• Update of ITSM tool and asset management system of record where applicable

• Unboxing and setup of training room equipment to include PCs, peripherals, cable management

• Imaging of training room equipment and end user PCs

• Assignment of static IP addresses for network printers per client direction

• Operational testing and support of training room equipment and site user needs

• Supporting Dell laptops and desktops, standard client (AC) image with MS Office Suite, SAP, legacy applications all on a virtualized environment using Citrix, Android tablets, Symbol HHT / printers, Lexmark, and Ricoh printers

• Hardware break-fix services following documented processes and procedures to include hotswap, imaging and replacement of FRUs (Field Replaceable Units) as applicable

• Physical IMACD (Installs, Moves, Add, Changes, and Deletions)

• Hardware refresh of aging hardware with the new device based on the end user profile

• Smart hands support of additional equipment as required under the direction of the client

 
Skills and Qualifications:

• Basic technical knowledge and troubleshooting skills including core business systems, applications, hardware and software, printers, and networks

• Experience imaging PCs

• Experience working with incident management tools and software packages

• Knowledge and experience working with MS Office Suite and other relevant software programs

• Problem solving and analytical skills

• Excellent customer service skills with well-developed interpersonal skills, including diplomacy, tact, and discretion

• Team player with strong work ethic, standards, initiative, attention to detail, and a quality orientation

• Verbal communication that is polished and professional and easy to understand over the phone when needed

• Written communication that is clear and concise, and includes proper grammar, spelling, and punctuation

• Must demonstrate active listening skills that can collect accurate and detailed information

• Ability to understand the technical implications of business decisions and requests

• Ability to defuse tense situations and focus on the issue at hand

• Ability to translate technical language into user-friendly information

• Adept at working in a fast-paced, changing environment while serving the needs of multiple stakeholders

• Capability to learn and support new applications

• Must have valid DL and clean MVR and own transportation

• Must have the ability to travel to other locations as needed

 
 
 
Full COVID-19 vaccination may be required.
 
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **

™ Supports Equal Employment Opportunity** ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .

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