Telecom Analyst

As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the

team.

Our client has a brand new opportunity for a qualified Telecom Analyst to join their team onsite in Milford, MA.

Duties and Responsibilities:

• Replacing desktop and wall mounted phones
• Provide cellular phone support (setup, ordering, and managing)
• Attaching wall mounting plates to hang phones
• Unpacking and setup new handsets
• Mounting handset to walls for Avaya replacement (will need to climb under desks and lab tables to connect phones, ladder use possible)
• Setting up accounts in RingCentral software
• Creating Teams accounts to integrate soft phones on to desktops
• Completing site surveys to verify Jack placements, numbers, and wiring completion
• Logging site survey information onto building maps and spreadsheets
• Uninstalling old phones and collecting them
• Responding to tickets to assist end users with phone integration configuration into Team - 10%

Skills and Qualifications:

• Must have Helpdesk experience
• 166 punch down block knowledge
• Patch panel knowledge
• MS Teams / Logi Tap Video conferencing knowledge is a plus
• Voice porting knowledge
• Basic understanding of DHCP
• Basic understanding of ethernet network
• Poly Phone support knowledge
• Poly and Jabra headset support knowledge
• Experience with RingCentral (will provide training if no experience available)
• Experience with Avaya is a plus
• Teams knowledge
• Must be able to lift up to 50 lbs.
• Ability to train / explain use of voice on MS Team / Ring Central
• Comfortable working without assistance / alone
• Able to repeat tasks without needing assistance (setup user, move phone number, open service ticket with Ring)
• Strong communication skills
• Must have the ability to walk long distances throughout the day
• Travel between Milford, Taunton, Franklin and Cambridge occasionally for support

 
 
 
Full COVID-19 vaccination may be required.
 
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **™ Supports Equal Employment Opportunity** ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .
 
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