Desktop Support Technician

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We are seeking an experienced Desktop Support Technician for a long-term opportunity within a nuclear plant onsite in Florida City, FL. The candidate will provide operational support for our client's Desktop Support such as Microsoft Windows related activities, Microsoft Active Directory, LAN and WAN infrastructure activities, and handheld computing devices. This position is unique in that it is not only a highly technical position but also requires a high degree of customer focus and contact that ultimately generates high customer satisfaction. This position is responsible for identifying new issues and trends, determining the root cause of the issue, and quickly resolving them.

Skills and Qualifications:

• Bachelor's Degree or University Degree in Computer Science, Management Information Systems or equivalent experience is desired

• Proficient desktop support skill and network technical skills dealing with:

  • MS Windows XP client operating system, Active Directory, and Microsoft Office Certifications in Microsoft, Networking, A+, and / or Cisco desired

• Outstanding customer service skills

• Previous experience with handheld devices (such as iPhones)

• LAN and WAN components knowledge

• Workstation and laptop hardware components experience with Dell and Lenovo preferred

• Capable of utilizing diagnostic tools to troubleshoot computer / network issues

• Knowledge of Cisco switches, Cisco wireless access points, UPS, and routing technologies

• Expertise in Microsoft Windows troubleshooting and configuration

• Hands-on software troubleshooting experience

• Experience working both independently and in a team oriented, collaborative environment

• Ability to effectively prioritize and execute tasks in a high-pressure environment

• Proven analytical and problem-solving abilities

• Ability to work in an enterprise environment

 
 

We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **

™ Supports Equal Employment Opportunity** ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .
 
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