Level 2 Technician

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Our client has a brand new opportunity for a qualified Level 2 Technician to join their team onsite in Olathe, KS.

Duties and Responsibilities:

• Resolve user incident tickets regarding hardware, software, and networking (VPN / LAN)

• Perform Break / Fix repair, IMACs for supported equipment including e.g. PCs, monitors, peripherals, printers, mobile devices

• Troubleshoot and diagnose problems for device / laptop issues including mobile devices

• Orient users to new equipment features

• Recommend solutions to Service Desk for Shift-Left opportunities

• Manage escalations from Level 1 and further escalate unresolved issues to the next level of IT support personnel

 
Skills and Qualifications:

• Minimum 5+ years of relevant experience in Deskside support

• Minimum 7+ years of experience in Information Technology

• Bachelor’s degree in a technical field such as computer science or relevant field

• CompTIA A+ certification

• Microsoft certifications preferred

• Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar field

• Hands-on experience with Windows / MAC OS environments

• Good knowledge of PC imaging

• Good knowledge of and / or experience with MS InTune

• Ability to perform remote troubleshooting and provide clear instructions

• Support multifunction and complex printers

• Support desktop grad UPS and servers (single processors) with level 1 analysis

• Strong English written and verbal communication skills

• Strong customer service skills
• Ability to support client VIPs

• High level of professionalism

• Excellent problem solving and multitasking skills

• Documents resolution knowledge for Service Desk

• Experience with anti-spyware and anti-virus software

• Knowledge of wireless networking

• Ability to provide smart hands support under direction of a Level 3 and ability to provide work direction to and smart hands support to Level 1 technicians

• Ability to train end users

• Identifies opportunities for process / continuous improvement

 
 
 
Full COVID-19 vaccination may be required.
 
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **

™ Supports Equal Employment Opportunity** ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .