Level 2 Support Technician (Part-Time)

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Our client is currently seeking a qualified Part-Time Level 2 Support Technician to join their team onsite in Reno, NV to provide end-user support. Maintain work / life balance working 3 days per week! Day shift schedule and must be willing to work some OT, after-hours, weekends, and on-call.

Duties and Responsibilities:

• Deliver a deskside service to the client for support on the laptop / desktop related hardware / software break fix incidents

• Deploy, configure, and support mobile devices, printers, RF Scanners, and standard productivity software, for internal users at the site

• Support with the activities related to the configuration and installation of desktops, including patch updates and hardware replacements – as guided by the client

• Provide "Smart Hands” support related to the access points and switches based on the SOP (Standard Operating Procedure) provided or as per guided by the client's IT team

• Assist the client's IT team with network and infrastructure initiatives (Cisco switches and wireless access points expertise required), including hardware and systems administration

• Participate in the meetings and planning sessions related to the maintenance, upgrade, infrastructure inventory and risk assessment, and disaster recovery-related activities at the site

• Take appropriate action in the event of non-compliance with security requirements as guided by the client IT support teams

• Asset tagging and updating asset database based on the SOP (Standard Operating Procedure) provided by the client

 
 Skills and Qualifications:

• Experience providing end-user support in a manufacturing or supply chain environment

• Strong knowledge of Windows 10 and 11

• Zebra printer expertise

• Ticketing system experience, ideally ServiceNow - other ticketing system experience can substitute for ServiceNow knowledge

• Close attention to detail and skilled at reading and following instructions

• Able to communicate clearly and effectively with non-technical end users

• Excellent communication and interpersonal skills

 

Wage Range:  
The hourly rate for this position is between $22.50 - $35.00 per hour.  Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. 
 
W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.
 

™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer.  We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business.  For more information, visit .

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