Level 3 Desktop Technician

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Our client has a brand new opportunity for a Level 3 Desktop Technician to join their team onsite in Charlotte, NC.

Duties and Responsibilities:

• Supporting C Level Executives

• Providing Apple support, A / V support

• Performing project duties, MDM, and inventory management

• Assisting vendors with Teams and app space configuration and setup

• Providing reliable and consistent support to client staff

• Providing support to the Field Technicians

• Providing cell phone support

• Meraki / deploying cell phones to corporate executives on various providers

• Troubleshooting MAC / Dell laptop, desktop, or PCs

• Working with end-users to resolve issues

• Providing updates to management as needed

 
Skills and Qualifications:

• Minimum 2+ years of experience

• A+ certification is a plus

• Dell / Lenovo / Mac knowledge is a plus

• Strong communication and customer service skills

• Hardware break-fix experience

• Installing / deploying experience

• Client facing / executive customer service experience

• Experience troubleshooting and performing preventative maintance of site

• Warranty Dell support knowledge

Full COVID-19 vaccination may be required.
 
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **

™ Supports Equal Employment Opportunity** ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .
 
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