Desktop Support Technician

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Our client is currently seeking a qualified Desktop Support Tech to join their team onsite in Jenson Beach, FL in a nuclear facility and provide end-user support. The candidate will provide operational support for our client's Desktop Support such as Microsoft Windows related activities, Microsoft Active Directory, LAN and WAN infrastructure activities, and handheld computing devices. This position is unique in that it is not only a highly technical position but also requires a high degree of customer focus and contact that ultimately generates high customer satisfaction. This position is responsible for identifying new issues and trends, determining the root cause of the issue, and quickly resolving them.

Skills and Qualifications :

• Bachelor's Degree or University Degree in Computer Science, Management Information Systems or equivalent experience is desired

• Proficient desktop support skill and network technical skills dealing with:

  • Active Directory, and Microsoft Office Certifications in Microsoft, Networking, A+, and / or Cisco desired

• Outstanding customer service skills

• Previous experience with handheld devices (such as iPhones)

• LAN and WAN components knowledge

• Workstation and laptop hardware components experience with Dell and Lenovo preferred.

• Capable of utilizing diagnostic tools to troubleshoot computer / network issues

• Knowledge of Cisco switches, Cisco wireless access points, UPS, and routing technologies

• Expertise in Microsoft Windows troubleshooting and configuration

• Hands-on software troubleshooting experience

• Experience working both independently and in a team oriented, collaborative environment.

• Ability to effectively prioritize and execute tasks in a high-pressure environment.

• Proven analytical and problem-solving abilities.

• Ability to work in an enterprise environment
  
   

Wage Range:
The hourly rate for this position is between $18.75 - $29.70 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits:
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.

TM, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .